"Productivity and efficiency can be achieved only step by step
with sustained hard work, relentless attention to details
and insistence on the highest standards of quality and performance."
- J. R. D. Tata

The Colombo Plan Staff College for Technician Education (CPSC) passed the Second Surveillance Audit in its second year as an ISO-certified international organization under the ISO 9001:2008. CPSC's Quality Management Systems was found out to be conforming to the international standards during the External Audit conducted by the Certification International Philippines (CI, Phils) on July 13, 2012 and was confirmed of continued certification to ISO 9001:2008.

The CPSC Team headed by the CPSC Director General, Dr. Mohammad Naim Yaakub (1st fr. R seated) with CI Auditors headed by CI Philippines’ Managing Director, Mr. Renato Navarrete (center, seated) after the successful Surveillance Audit.

Auditors from CI noted that "The quality policy has been reviewed for its continuing sustainability and remains to be central guide of CPSC in the planning, implementation, evaluation and continual improvement of its processes and services to its member countries. Program and project thrusts are pursued in accordance with the 5 year plan approved by the CPSC Governing Board and are fulfilled under the management of the Director General and his team. Performance objectives are defined and are tracked regularly for their results. Resource allocations are provided under established controls and procedures."

The audit covered nine areas of CPSC's QMS namely, Management Responsibility, Programs, Data Analysis (MSOC)/Continual Improvements, Projects (including Customer Feedback Handling and Customer Satisfaction Measurements, Internal Quality Audit (IQA), Procurement, Library, Human Resources and Communications.

The CPSC Director General, Dr. Mohammad Naim Yaakub, congratulated all the faculty and staff for the successful result of the audit. He conveyed his deep gratitude to the CI auditors namely Mr. Renato Navarrete, Managing Director and Mr. Leonardo del Carmen, Team Member. He said that he is always grateful for the valuable guidance CI has always provided to CPSC since its very first certification in 2001.

Dr. Naim enjoined his team to make quality an everyday habit, ingrained in every single process the team performs. Further he said that everyone should always strive for continual improvement, believing that striving for continual improvement is a significant part of its journey towards quality. He said that consistent monitoring and adjusting to the needs of the clientele through customer feedback should always serve as opportunities to enhance the College’s services to the member countries. Customer feedbacks whether positive or negative, should always be taken as a challenge to perform better next time, do things another level higher, take another step further and strive for quality outputs.

The CPSC team with the CI auditors during the conduct of the Surveillance Audit.